ABC Flights - come fly with us!
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We take GDPR and your privacy very seriously and only retain information directly relating to your balloon flight with us.

Privacy policy - 2022
1. Information about us
Airship & Balloon Company Ltd. is the owner and operator of (our websites) and any applications and/or digital channels provided by us for the purpose of accessing our website, digital media or other services. We are a company limited by guarantee registered in England and Wales under company number 03425257and 04370076. Our registered company address is: 82, Henbury Road, Henbury, Bristol BS10 7AA. Our VAT number is 152159424.
2. Contact us
If you would like any information about Airship & Balloon Company and its activities you can contact us by telephone on 0117 9508700 or email You can also write to 82, Henbury Road, Henbury, Bristol BS10 7AA. If you have any queries relating to this Privacy Policy, our Use of Cookies policy or Terms of Use, please contact the Data Security Compliance Manager by letter at the address above.
A list of contact telephone numbers and email addresses can be found on our website on on the Contact us page.
Thank you for using our digital services.
3. Privacy policy
3.1. Policy
Airship & Balloon Company (We) are committed to protecting and respecting your privacy.
This policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our policy and practices regarding your personal data and how we will treat it. By visiting our digital services, you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998, the data controller is Airship & Balloon Company and our Data Security Compliance Manager is our nominated person for data protection.
3.2. How do we collect information?
We obtain personal information from you when you enquire about our activities, register with us, book a hot air balloon flight, send or receive email, purchase products, ask a question or otherwise provide us with personal information. We may also receive information about you from third parties, for example from our service providers or from a friend who wants to tell you about our digital services.
3.3. What information do we collect?
The personal information we collect will depend on the nature of the transaction. It might include name, date of birth, age, weight, height, email address, postal address, telephone number and bank account details. Although we may take credit/debit card information to complete a transaction, we do not store this information.
Certain personal information is categorised by the Data Protection Act 1998 as ‘sensitive personal data’. In some circumstances, we provide you with the opportunity to inform us of your sensitive personal data, e.g. whether or not you are registered as disabled. You may also wish to inform us about your sensitive personal data to ensure that we can provide you with the most appropriate service. By providing us with this data you are consenting to our processing it for the purposes for which it was given, e.g. hot air balloon flight at Bristol International Balloon Fiesta. Please note that if you fail to inform us of any sensitive personal data which may be relevant to your circumstances, this may mean that we cannot provide you with the most appropriate service.
We also gather general information about the use of our digital services, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in emails. We may use this information to personalise the way our digital services are presented when users visit them, to make improvements to our digital services and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our digital services. For more information on this, please see our Use of Cookies policy.
3.4. Cookies
Our digital services use cookies to distinguish you from other users of our digital services. This helps us to provide you with a good experience when you browse our digital services and also allows us to improve our digital services. For detailed information on the cookies we use and the purposes for which we use them see our Use of Cookies Policy.
3.5. How do we use this information?
Depending on your relationship with us, we will use your personal information for the following purposes:
a) to provide you with the services, products or information you have requested b) to administer your account c) to provide information to you about us and benefits provided by us and third parties d) to enable you to transact within certain areas of our digital services and perform activities such as complete booking or enquiry forms  e) for general administration purposes, such as handling your enquiries and managing purchases of products and services f) to carry out research g) to guide and support the general objectives of Airship & Balloon Company Ltd. h) statutory and regulatory compliance i) to further our charitable activities,
As part of this, we may analyse the personal information we collect to create a profile of your interests and preferences so that we can contact you in the most appropriate way and with the most relevant information. Where relevant, we may also assess your personal information for the purposes of fraud and credit risk reduction.
If you enter your contact details in one of our online registration forms, we may use this information to contact you even if you do not "send" or "submit" the form. We will only do this to see if we can help with any problems you might be experiencing with the form or with our digital services.
We may need to share your information with our service providers, associated organisations and agents for the purposes described above but we never sell your information to other organisations.
3.6. Your choices
You have a choice about whether you want to receive information about our services. We will not use your personal information for marketing purposes or share your information with any third party if you have indicated that you do not wish to be contacted in this manner.
You can change your marketing preferences at any time by:
  • writing to Airship & Balloon Company Ltd. – GDPR, at our registered address provided in Section 2 or calling us on 0117 9508700,
Please note that if you do request not to receive marketing information, you will continue to receive communications relating to the administration of your account and any services purchased.
Our digital services may, from time to time, contain links to and from the websites or apps of our partner networks, advertisers and affiliates. If you follow a link to any of these websites or apps, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
3.7. How do we protect your personal information?
All of our online forms that may collect personal data are protected by encryption and we also use secure third party payments services when you make a payment via our digital services. We take appropriate measures to safeguard personal information that is disclosed to us and keep it secure, accurate and up to date.
3.8. Will we disclose the information we collect to outside parties?
As indicated above, we may pass your information to our service providers, agents and associated organisations for the purpose of completing tasks and providing services to you.
We may also need to disclose your information if required by law (for example to government bodies and law enforcement agencies) or if we have your permission to do so.
We will not sell any information about your web browsing activity.
3.9. Your consent
By providing us with your personal data, including any sensitive personal data, you consent to the collection and use of this information in accordance with the purposes described above and this privacy policy.
You consent to us using your information to send you communications by electronic means, including by SMS, email and telephone. You also consent to our transferring your information to countries or jurisdictions outside the European Economic Area if necessary for the above purposes. These countries may not provide the same level of data protection as the UK and if we do make such a transfer, we will put appropriate controls in place so that your information is protected.
3.10. Right of access
You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) – this is known as a Subject Access Request. A Subject Access Request has been developed to make the request process easy for you and to ensure that we have all the information we need to be able to process your request. The form can be downloaded here. Please complete all relevant information and post to the Data Security Compliance Manager at our registered address, as set out in the form.
You do not have to use the form to make a request but we will need all the information asked for on the form in order to process your request. You may also request to have any inaccuracies in your information corrected by writing to us.
3.11. Changes
If your personal details change, please help us to keep your information up to date by notifying us at: 82, Henbury Road, Bristol BS10 7AA
We may change the terms of this Privacy Policy from time to time. By continuing to use our digital services any changes will be deemed to have been accepted by you.
Any changes we may make to our Privacy Policy in the future will be uploaded to our websites.
Please complete this form and post to -
Airship & Balloon Company Ltd.
82, Henbury Road,
Bristol BS10 7AA
Section 1
Details of the Data Subject (to whom the information relates)
Tick box as appropriate:
Mr    Mrs    Miss    Ms    Other                               

Surname/family name:

Maiden/former name(s):
(if applicable)

First name(s):

(tick box as appropriate)

Residential address:


This must not be a PO Box address. This address is where the requested
information will be sent unless an alternative delivery address is explicitly stated at the time of the application.

Current address (if residing at this address for less than two years, please also provide your previous address).


Previous address (if required)


*Primary contact telephone number:

*Email address:

Male     Female






*These are not mandatory but will be helpful in case you need to be contacted

Section 2
Request for information
Please describe the information you require in as much detail as possible in order for us to locate it for you.
Section 3
Proof of identity
To help establish your identity, your application must be accompanied by copies of at least two different official documents.  Between them, these documents should provide sufficient information to verify your name, current address and signature.  Examples of such documents are: passport, driving license, birth/adoption certificate, latest council tax bill, a recent utility bill, income tax notification from HM Revenue
& Customs, National Identity Card (non-UK nationals), bank statement and NHS medical card.
Airship & Balloon Company Ltd. reserves the right to ask for original documentation  in some cases.  All original documents will be returned by post.

Section 4
A cheque or postal order in the sum of £10 and made payable to Airship & Balloon Company Ltd. is required to process your request.  Please write your name and full address on the back of the payment in BLOCK CAPITALS.
Section 5
Third party application and declaration (if applicable)
If you are acting on behalf of the Data Subject, whose information is listed in Section 1, you must complete this section with your details and also attach a signed letter of authority from the Data Subject. You must also ensure that the Data Subject has signed this application form at Section 6 and provided their identification documents in accordance with Section 3 above.
Tick box as appropriate:

Mr    Mrs    Miss    Ms    Other                               

Full name:

(tick box as appropriate)

Male     Female

Residential address:
Please include postcode.

*Primary contact telephone  number:

*Email address:


*These are not mandatory but will be helpful in case you need to be contacted
Declaration of third party:
I confirm that I am acting on behalf of the Data Subject and attach an appropriate letter of authority from the
Data Subject and the required proofs of identity as set out in Section 3.


Section 6
Data Subject declaration
I confirm that the information provided on this application is accurate and true at the time of this request and I
am the person to whom the information in Section 1 relates.


I understand that it is necessary for Airship & Balloon Company Ltd. to confirm my identity and that it may be necessary for the ABC to obtain more detailed information from me in order to locate the information I have requested.


I confirm that I am seeking access to personal information about myself in accordance with this request.



Time limit for responding
As soon as you have (a) supplied sufficient information, (b) your cheque or postal order has been received, and (c) your application is confirmed as valid, ABC will gather the information you require and respond to your request as soon as possible and within no more than 30 calendar days.
Redaction of data
In order to comply with the Data Protection Act 1998, ABC may be required to redact (withhold, suppress or obscure) certain information from the documentation that is sent to you. This could be because disclosure of the information would breach confidentiality of another individual from whom ABC has not sought or had permission from to disclose this information to you, or because of the nature of the information or the effect its disclosure is likely to have.
Returning the form
This completed form, proofs of identity, fee (and letter of authority if a third party is applying on the Data
Subject’s behalf), should be sent by post to:
Data Security Compliance Manager
   Airship & Balloon Company Ltd. 82, Henbury Road, Bristol BS10 7AA
If you have any questions about this process, please contact the Data Security Compliance Manager (above) in writing.

Please note that the information supplied to Airship & Balloon Company in this request will be used to administer this request for the purposes registered by Airship & Balloon Company Ltd. Limited, the data controller, with the Information Commissioner’s Office under reference ABC2018.